When is a replacement or refund available?
- A final on-chain payment is verified, but the checkout-ready product cannot be fulfilled within its stated delivery window.
- The delivered code, key, or claim link is invalid, already used, for the wrong product, edition, region, term, or device count, or otherwise materially different from the listing.
- AI Gift Pay cancels before delivery because stock or a permitted fulfillment route is unavailable.
- A duplicate final payment for the same order is verified and recoverable.
- Applicable law requires cancellation, withdrawal, refund, repair, replacement, or another remedy.
For a seller-caused failure, the remedy is a conforming replacement or the full USD-denominated AI Gift Pay total actually paid for the affected item. No AI Gift Pay margin is retained from that refund.
How are payment errors handled?
Unpaid or expired quote
If no funds reached the displayed destination, there is nothing to refund. Do not pay an expired quote. If funds left your wallet, send the on-chain transaction ID for review.
Underpayment
An amount below the frozen quote pauses fulfillment. Do not send a top-up unless written support instructions identify the same order, asset, network, and exact remaining amount. If return is possible, actual conversion and return-network costs may be deducted when disclosed and legally permitted.
Wrong address, asset, network, token, or amount
Blockchain transfers can be irreversible. Funds sent outside the exact instructions on the private payment page are not automatically refundable. AI Gift Pay will review a recovery request, but cannot promise custody of or access to assets sent on an unsupported route. If recovery is technically and legally possible, actual third-party, conversion, investigation, and return-network costs may be deducted after disclosure.
Cancellation before procurement or delivery
You may ask to cancel before AI Gift Pay procures or sends the digital deliverable. The recoverable amount is returned after unavoidable, already-incurred third-party costs that AI Gift Pay does not retain, unless applicable law requires a different result. Once procurement or delivery has occurred, the digital-product rules below apply.
What happens after digital delivery?
A valid code, key, or claim link is a digital bearer item. Once it has been delivered—and especially after it has been revealed, activated, or redeemed—the order is normally final because the value may no longer be recallable. This limitation does not cover a defective, previously used, counterfeit, wrong, or materially misdescribed item, or any remedy required by law.
Customer ineligibility is not automatically refundable when the listing clearly disclosed region, account, device, edition, term, and provider requirements and AI Gift Pay delivered the correct item. Contact support anyway: an unused and recoverable item may qualify for cancellation after review.
How is a refund calculated and sent?
The starting amount is the USD-denominated order total eligible under this policy. It is converted into a supported refund asset at the rate available when the refund is initiated, so the number of crypto units can differ from the original transfer. Seller-fault cases are not reduced by AI Gift Pay's margin. Customer-caused recovery can be reduced only by actual, disclosed costs when legally permitted.
Where practical, a refund returns to the original sending address on a compatible asset and network. A different destination, custodial exchange route, unsupported return route, or flagged transaction can require proof that the requester controls the proposed wallet. Never provide a private key or seed phrase. Network confirmation and exchange processing are outside AI Gift Pay's control.
How do I request help?
Email support@aigiftpay.com from the order email when possible. Include the order reference, on-chain transaction ID, asset, network, and a short description. For a defective item, include the exact provider error without exposing unrelated account information.
Contact us within 30 days of payment or delivery for the fastest investigation. That request window does not end an unresolved non-delivery claim or any longer mandatory right. We aim to acknowledge requests within two business days, decide a documented request within five business days after receiving the necessary evidence, and initiate an approved refund within ten business days.
The seller is Djali et fils LLC, filing ID 2026-001899332, at 30 N Gould St Ste N, Sheridan, WY 82801, USA.